Waste management
| | eANV: ZKS, VPS, ASYS, OSCI, XML, Dsig, SOAP, Webservice, Public Key Infrastructure (PKI), BMU-Interface, eANV middleware und portal provider: Länder eANV, Online-Begleitschein (ZEDAL), MODAWI, Dr. Wandrei NSUITE, FRITZ & MACZIOL eANV Portal, bifa Umweltinstitut eBegleitschein | Telecommunication
| | Processes: Webshop, Customer Care, Customer Self Care, Ticket-Center, Rating, Billing
Systems: Webshop, App Zones, Order Management Systems (SAP & PegaPRPC), Intec Singl.eView
Interfaces between Singl.eView, SAP and Order Management Systems to: EOS (credit card payments), SAF (debt collection), FOS (fraud detection), AES TKG § 112, VSS (shipping server), cDPS / BLW (switch orders T-Home Resale DSL and All-IP), QSC-Wham (QSC switch orders for DSL), QSC-VoIP, QSC-Radius, Itenos SMS-Gateway, T-Home Radius, IPMRS, Accumio (address verification), MNP-SP, X.400, ACS / IAD, Arvato (telephone book entry), T-Mobile Business Service Interface (BSI), X/TDS (E-Mail), RAM (T-Home VoIP Provisioning), RMC (creditworthiness/black-list verification), IVR
Methods: Software Engineering Excellence (SEE): The ActiveBilling modelling guideline MI (Methodical Instructions) | | | | | Methods
| | Waterfall model, spiral model, agile software development, object-oriented analysis and design | | Software-Architectures | | Service Oriented Architecture (SOA), Model Driven Architecture (MDA) | Modeling Languages
| | UML, BPMN | | | | | | Project Management | | Defining goals, work breakdown structure (WBS), (PSP), estimating efforts, represent risks, operating schedule and resource planning, benefit-cost analysis, risk analysis, developing the reporting system and the controlling, change requests, integration of external resources, contracts, functional specification, call for bids, cost-utility analysis, moderation of meetings, handling conflicts
Tools: Microsoft Project, Microsoft Office Project Server
| | Process Management | | SA/SD (IDS Scheer ARIS-Toolset), Sybase PowerDesigner,
PegaRULES Process Commander (PRPC) | | | | | | Groupware | | Lotus Notes, Microsoft Exchange, Microsoft SharePoint, Jabber, Skype | | Databases | | Oracle, MS-SQL-Server, Sybase IQ-Server, mySQL | | Reporting | | Business Objects Crystal Reports | | Billing | | Intec Singl.eView | | ERP | | SageKHK Classic Line, SAP R/3 | | Server | | Apache, JBoss, Microsoft Project Server, Microsoft Exchange Server, Microsoft Small Business Server, Tomcat | | Office | | Microsoft Office (Excel, Word, PowerPoint, Visio, Outlook, Access, Publisher) | | Hardware | | RFID, barcodes, card readers, serial communication with Plant Information Management System (PIMS), traffic management systems, scales, redirection to IP, outdoor-terminals, receipt printer |
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